Our catalogue is back. Online ordering is temporarily unavailable while we restore the store.

Return Policy

Due to the personal and hygienic nature of our handcrafted skincare products, we do not accept returns or offer refunds on opened or used items. Once a product leaves our facility, it cannot be restocked or resold, and therefore all sales are final.

We accept returns or exchanges only if:

  • The product arrived damaged
  • You received the wrong item

In such cases, the exchange product will be dispatched within 3 working days based on product availability.

How to Request a Return

  • Contact us within 24 hours of receiving your order via:
    Email: mysteraskin@gmail.com
    WhatsApp: +91 9972567825 (Mon–Sat, 10 AM – 6 PM IST)
  • Share an unboxing video and clear photos of the product that show the issue.
  • Ensure the product is unused, sealed, and returned in its original packaging.